MASS DOB-Regional Field Manager of Consumer Protection Examinations

Mass Division of Banks

Regional Field Manager of Consumer Protection Examinations 

The Division of Banks is currently accepting applications for the position of Regional Field Manager of Consumer Protection Examinations. The filling of this position is subject to appropriation and obtainment of all necessary approvals from the Office of Consumer Affairs and Business Regulation and the Executive Office for Administration and Finance.  The Division reserves the right not to fill this position without notice.  This position will report directly to the Chief Director within the assigned examination unit.

The mission of the Division of Banks is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.  The Division maintains public confidence in Massachusetts financial institutions through the oversight of state chartered banks and credit unions, as well as the supervision and licensing of the mortgage lending, money services business, sales finance, debt collection, and loan servicing industries operating in Massachusetts. The majority of the Division's employees are Examiners who conduct a variety of on-site and off-site examinations at financial institutions and licensed entities under the Division's jurisdiction.  The Division offers competitive employee benefits, including generous leave policies, flexible work schedules, and tuition remission at state colleges and universities. We also offer a progressive training program and ample career building opportunities within the agency.

The Regional Field Manager (RFM) plays an essential role in managing the supervisory activities associated with an assigned portfolio of financial institutions and/or financial service providers—specifically this RFM will be assigned to oversee compliance with state and federal consumer protection laws and regulations applicable to deposit and lending activities of regulated financial institutions and certain licensees under the Division's supervision.  Supervisory oversight includes compliance with state and federal consumer protection laws (for example: Truth in Lending Act, Real Estate Settlement Procedures Act, Community Reinvestment Act, Home Mortgage Disclosure Act,   Equal Credit Opportunity Act, Fair Housing Act, CRA for Mortgage Lenders, Fair Credit Reporting Act, Gramm-Leach Bliley Act)  which requires the incumbent’s extensive knowledge in specific regulatory areas including an understanding of Compliance Management System review and application of the FFIEC Consumer Compliance Rating System.  The RFM is responsible for supervising an assigned team of field examiners, ensuring adequate training and development of assigned examiners, and closely monitoring progress and development throughout the examination process.  The RFM participates in the development of examination schedules and reviews completed examination reports for accuracy.  The RFM oversees examinations of highly complex entities, attends exit meetings with entity management, and coordinates post-examination discussions with senior management of the regulated entities to ensure proper resolution of examination-related corrective action.  The RFM is a key resource in the professional development of the unit’s field examiners and has direct responsibilities to unit and senior management in coordinating examinations within the mandated cycles. The RFM regularly coordinates with state and federal regulators.


Preferred Qualifications:

A bachelor’s degree in business, finance, accounting, or a related field.

Five years of experience in examination, compliance, financial analysis, auditing, and/or accounting. 

Extensive knowledge of banking, consumer protection, and/or licensee statutes and regulations is required.  Knowledge of the safety and soundness and/or compliance examination function. 

Strong analytical skills coupled with excellent writing skills, the ability to independently manage multiple activities and projects simultaneously, and the ability to interact with all levels of Division staff as well as management of regulated entities. 

Prior supervisory experience within a regulatory environment.



Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in financial management work (i.e. budgeting, accounting, auditing, management analysis, program evaluation, financial reporting of program results), of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. 

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. 

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience. 

III. A Graduate degree or higher in a related field may be substituted for three (3) years of the required (A) experience. 

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. 

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. 

Official Title: Fiscal Officer VI

Primary Location

United States-Massachusetts-Boston - 1000 Washington St

Feb 1, 2018, 5:15:03 PM

Number of Openings



41,017.08 - 101,000.00 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Mary Gallagher - 617-956-1500